Refund Policy

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At  Variety Professional Cleaners Australia, customer satisfaction is important to us. We take pride in delivering high-quality cleaning services, and we aim to resolve any concerns quickly and fairly.

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Service Satisfaction

If you are not satisfied with our cleaning service, please contact us within 24 hours of your scheduled appointment. We will review the issue and, when appropriate, offer a re-clean of the affected areas at no additional cost.

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Refunds

Refunds may be issued at our discretion if:

• We are unable to resolve the issue through a re-clean

• The service was not completed as agreed

Approved refunds will be processed using the original payment method and may take 5–10 business days to appear, depending on your payment provider.

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Non-Refundable Situations

Refunds will not be provided for:

• Requests made after 24 hours of service completion

• Services altered or interfered with after cleaning

• Pre-existing conditions such as permanent stains, damage, or wear

• Cancellations made outside our cancellation policy​

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Cancellations

Cancellations must be made at least 48 hours in advance.

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Contact Us

If you have questions or concerns about our refund policy, please contact us at varietyprofessionalcleaners@gmail.com. We are always happy to help.